We know that when you call customer support, you want quick answers and a helpful experience. That’s why RightFiber has invested in a 100% local support team based right here in Arkansas and Tennessee. Whether you're troubleshooting your internet connection or asking about billing, we’re here to make it easy.
Here are some simple tips to help you get the most out of your call to RightFiber customer support.
Before you pick up the phone, take a moment to check our FAQs and Knowledge Base at RightFiber.com. Many of the most common questions, like troubleshooting Smart WiFi, viewing your bill, or resetting your password, can be answered instantly online.
When you do call in, having a few details handy will help our team locate your account quickly:
This helps speed things up and gets you the help you need faster.
Our phone system is designed to get you to the right team member. Listen carefully to the phone tree options and select the department that best fits your issue, whether that’s billing, tech support, or service changes.
Pro Tip: If you’re not sure which department to choose, start with general support. We’ll make sure you’re routed correctly.
At RightFiber, we’re proud to offer 100% local customer support. When you call, you’re speaking with someone who lives and works right here in Arkansas or Tennessee. Our team understands the communities we serve, and that makes a real difference when solving problems or answering your questions.
We treat every call as an opportunity to provide a great experience, not just for external customers but also for our team members internally. That shared mindset helps us deliver service that’s faster, friendlier, and more personal.
RightFiber’s Customer Care team is more than a call center. We’re a part of your community. Every team member works with a shared goal: to provide a helpful, efficient experience for each customer, every time.
When you call, our phone system gives you options to get where you need to go. Billing questions go directly to a Customer Care representative. Technical issues connect you with a technical support specialist. And if you're calling to learn about new services, our sales experts can walk you through your options. There's even an automated line if you want to pay a bill quickly without speaking to someone live.
This system is designed to respect your time and help you find answers fast, while still making it easy to talk to a real person whenever you need.
Want even more tips straight from the team? Check out our helpful YouTube video: Connect with Us – Before You Call. It walks through the best ways to prepare for a call and what to expect when you reach us.
We’re here to help—and we want every customer interaction to be smooth and helpful. Whether you find your answer online or call us directly, RightFiber is committed to delivering support that’s fast, friendly, and local.
If you need help now, visit rightfiber.com or call us through the main line to get started.