About RightFiber

Heath Simpson, Chief Executive Officer, joined Ritter Communications in March 2020 as Chief Financial Officer following a nationwide recruitment campaign. His scope of responsibilities increased over his tenure with the company. He was promoted to President and Chief Operating Officer in late 2022.

As President and COO, Heath exercised strategic oversight for the finance, information technology, project management, customer experience, field operations, and human resources areas. He has also been a key contributor to the expansion of the Ritter Communications fiber-to-the-home business unit called RightFiber.

Heath brings 25 years of extensive financial and operational experience with over 20 years in the telecommunications industry at major national brands such as AT&T and Frontier Communications and was previously CFO at BACOM, a privately held telecom infrastructure company.

Heath serves on the Board of the Jonesboro Economic Development Corporation, is a member of Chamber Fayetteville’s Chairman’s Leadership Circle, and serves on the Bentonville Area Economic Development Strategic Plan Working Group.  A former Army Reserve officer, Heath earned his MBA and Bachelor of Business Administration degrees from Texas Christian University.  He is married with three daughters and enjoys traveling with his family, playing guitar and spending time outdoors.

Victor Esposito, Chief Technology Officer, joined Ritter Communications in May of 2023.

Victor leads all technology-related areas and teams, leveraging his vast knowledge of industry processes and deep technology insights to further solidify the Ritter Communications' position as a leader in telecommunications. He joined the company as Senior Vice President of Engineering and Network Operations, bringing with him more than 24 years of tech industry experience.

Prior to joining the Ritter Communications team, Victor served as the Vice President of Engineering and Architecture for GCI Liberty, Inc, the largest telecommunications provider in the state of Alaska. He brings a wealth of expertise in developing and managing complex engineering projects, as well as optimizing network operations for large-scale, global organizations.

Victor holds a Master of Information Systems degree and a Bachelor of Business Administration from the University of Phoenix. Originally from the Central Coast of California. He and his wife Cheri now live in Jonesboro, AR. Victor enjoys aviation, motorcycles, scuba diving and travel in his free time.

Lexanne Horton is the Chief Financial Officer of Ritter Communications, the largest privately held telecommunications provider serving exclusively the Mid-South.

Lexanne oversees accounting, financial planning and analysis, treasury management, billing, risk management and purchasing.

She also serves as Treasurer for the Board of Directors of the Food Bank of Northeast Arkansas, an organization that provides hunger relief to people in need in the region. She has served on the Board of Directors of the Chamber of Commerce of Jonesboro, as Treasurer for the Board of Directors of Hope Found of Northeast Arkansas, and as President for the Board of Directors for CASA of the 2^nd Judicial District.

Lexanne holds an MBA from Union University as well as a B.B.A. in accounting from the University of Memphis. Prior to joining Ritter, she spent 24 years in the healthcare industry. She started her career with Deloitte.

Kyle Keith, Chief Revenue Officer, oversees a number of areas, including expansion of the company’s business services offerings into new markets, development of our cloud product suite and continuing to grow the company’s customer base through its expanding fiber optic network.

Kyle joined Ritter Communications as a Market Sales Manager in 2013 and was promoted to Director of Business Sales in 2014.  In that role, Kyle lead Ritter’s enterprise sales team and worked to establish new relationships with businesses throughout our territories while also strengthening established ones. He was named Senior Vice President/General Manager of Enterprise, Wholesale and Cloud Solutions in 2018.

Prior to joining Ritter, Kyle was an account manager at Optus Inc. and worked in sales and marketing for Alltel. Born and raised in Jonesboro, Kyle studied business management at Arkansas State University. He and his wife Lauren have two children, son Jack and daughter Rebecca. Kyle enjoys golf, fishing, and cheering for the Boston Red Sox.

Alan Morse joined Ritter Communications in February 2014 as President and was named Chief Executive Officer in October 2019. He now serves as the Executive Chairman for the company.

Alan is a highly accomplished telecommunications executive with an extensive background in strategic planning, sales, marketing, network engineering and operations. Immediately before joining Ritter, he was the principal of the Morse Consulting Group, having successfully served as President and CEO of Integrated Mobile, Inc. leading up to its 2012 acquisition.

From 2002 to 2007, Alan was COO for iPCS, Inc., a publicly-traded wireless communications affiliate of Sprint based in Chicago with service areas spanning 15 states. Prior to that, he was COO for Telepacific Communications, Inc., a private equity-backed CLEC providing business internet, telephone and data services in the California and Nevada markets.

Alan is a graduate of The Ohio State University. He’s involved in numerous philanthropic organizations, including serving on the Arkansas board of the American Cancer Society, the Arkansas State University EARIS business incubator program, the executive board of the Jonesboro Unlimited economic development council, the board of the Tennessee Broadband Association, and The Ohio State University President’s Club.

Amanda Booe joined Ritter Communications in 2025 as Controller. In her role, she is responsible for leading the accounting team focused on financial reporting and treasury management.

Prior to this role, Amanda served as the Vice President of Accounting and Operations at ELB Learning, the Vice President of Customer Experience at Transamerica and the Accounting Manager at Transamerica.

Born and raised in Flippin, AR, Amanda earned her BSBA degree in accounting from the University of Arkansas.

Amanda and her husband Jamie live in Little Rock, AR, and have two adult children, Carley and Evan. She enjoys spending time with family and is an avid sports fan, especially college baseball. She also enjoys going to the beach.

David Emig joined Ritter Communications as the Vice President of Enterprise Sales in April 2024.

Prior to working at Ritter Communications, David served as the Regional Director, Business Field Sales for Windstream Communications. David brings over 25 years of telecom sales experience to the team. David is also a veteran, serving over 20 years for the United States Air Force.

As Vice President, David oversees the planning, directing, and implementation of all aspects of the company’s strategic and tactical sales initiatives across all product lines to existing and new business customers. He leads the sales management team toward the achievement of maximum profitability and revenue growth in line with the company's vision and values.

David graduated with his Bachelor of Business Administration in Marketing and Management from Georgia College and State University. Originally from Georgia, David and his wife live in Rogers, AR, with their four children. David is an avid outdoorsman who enjoys watching SEC football and college fast-pitch softball and he enjoys building items for his wife and others.

Jeff Flowers joined Ritter Communications as the VP of Carrier & Wholesale Services in March of 2022.

Prior to working at Ritter Communications, Jeff served as the Vice President of the Wholesale Division then the Wholesale Kinetic Division of Windstream in Little Rock, AR. His experience in corporate partnerships, contract negotiation, account management and go-to-market strategies are integral in supporting his team with lead generation and building sales solutions proposals for our prospective customers.

Jeff is our primary liaison with wholesale carrier customers and is responsible for overseeing proposals for products and services, originating new business orders and serving as support between customers and internal team members.

Jeff received his bachelor’s degree in Organizational Management from John Brown University in Siloam Springs, AR.

Jeff Kulas joined Ritter Communications as Director of Customer Care in 2015 and was promoted to Vice President of Customer Experience in 2017. Jeff is responsible for coordinating all customer service strategies, methodologies and messaging. In addition, Jeff supervises Ritter’s key and business account reps (KARs and BARs), oversees the residential Customer Care team and is responsible for all inbound Customer Care, including phone calls and walk-ins at our retail locations.

Prior to his arrival at Ritter, Jeff spent two years at Concentrix, a business outsourcing provider in Phoenix.  There he was the Senior Manager of Sales Operations for Verizon Telematics. Prior to that, he was an Operations Manager with Pace for seven years, on their AT&T account. Jeff attended Western International University and Mesa Community College. The Phoenix-area native enjoys photography and painting and has volunteered with organizations such as the Salvation Army and OneNTen, an organization that helps provide positive role models and support for at-risk teens in Phoenix. Jeff has two sons and two grandchildren.

Mark McHale joined Ritter Communications in January 2022 as Vice President, Public Affairs and Community Relations.

Mark's background in strategic communications, public policy, and media relations will prove to be a valuable asset to Ritter Communications’ expansion efforts in the mid-south. His most recent work as the Associate Administrator in the Office of Strategic Communication with the U.S. General Services Administration kept Mark abreast of telecom and technology modernization initiatives across federal and state governments. His technology experience will be vital in supporting Ritter Communications’ mission to close the digital divide and connectivity gaps in our rural communities.

As VP of Public Affairs and Community Relations, Mark focuses on establishing and deepening business relationships with public officials and leaders in markets we currently serve and plan to serve. Mark also keeps current on the rapidly changing federal, state, and local regulations, identifies and investigates state/federal funding opportunities, and explores potential public-private partnerships – and coordinates our response in those areas.

Mark is a graduate of Miami University (Oxford, OH) and a native of Cleveland, OH. He and his wife Wendy have two sons, John and Robert. Mark is an avid golfer, reader and sports fan.

Tony McKay serves as the Vice President of Field Operations for Ritter Communications. He has responsibility for Installation & Repair and OSP Maintenance across all customer and product types and all of our service territories. He is also responsible for Solutions Delivery and Plant Operations.

Tony came to Ritter in 2005 and spent five years as a network operations center (NOC) technician, as well as seven years of leadership in network operations. Prior to his current role, Tony was named Director of Solution Delivery and Hometown Installation and Repair.  He holds a B.A. in business administration from Southern Arkansas University. Tony is a native of Camden, Arkansas, and is a motorcycle enthusiast. He and his wife Sheila have one daughter, Tiffany.

Heather Terry has been a member of the Ritter Communications team since 2010. She spent her first four years in the accounting department before moving to Carrier Operations in 2014. There, she served as Carrier Sales Manager and soon moved up, becoming Director of Carrier and Wholesale Services, then she was promoted to Director of  FP&A and Carrier Relations. Currently, Heather serves as the Vice President of Financial Planning and Analysis.

Heather is a certified public accountant with a Master of Accounting degree from Arkansas State University.

Heather is a native of Cardwell, Missouri and received her Master of Accounting degree from Arkansas State University. During her time as an undergraduate, she played volleyball for the Red Wolves and still loves hitting the court whenever possible.

Danny Smith joined E. Ritter & Company in 2006 and was promoted to director of human resources in 2012. In October 2019, Danny was named Vice President of Human Resources and then Vice President of Corporate Services.. In this role, Danny is responsible for all HR, Talent Acquisition & Development, IT, Facilities, and legal matters for the organization. Areas of responsibility include talent acquisition, training and development, employee relations, compensation and benefits, employee health and safety, performance management and compliance with all applicable federal, state and local employment laws.

Danny is a native of Tyronza, Arkansas, and lives in Lepanto, Arkansas. He holds a B.S. in business management from Arkansas State University and spent 15 years as an HR manager in the manufacturing industry prior to his arrival at Ritter. Danny and his wife, Carey, have two adult children – son, Chandler, and daughter, Olivia. Danny enjoys spending time with family and is passionate about college football.

Jane Marie Woodruff joined Ritter Communications in 2007 and currently serves as the Vice President of Marketing for Ritter Communications. She is responsible for leading and supporting the development and execution of marketing strategy for all operations and all classes of products and services, including market research, advertising strategies and execution, sales support, customer retention up-sell strategies and communications. 

Jane Marie grew up in Jonesboro and holds a degree in marketing from Arkansas State University. Prior to joining Ritter Communications, she spent 17 years working in various healthcare marketing roles. Jane Marie and her husband Lee have two sons and daughters-in-law and four grandchildren.

Paige began her career at Ritter Communications in 2013.  A leader on the Human Resources Team for many years, she was promoted to Director of Employee Relations in December 2021.

Prior to joining Ritter, Paige worked in Payroll/Operations at A.I.D. Temporary Services, Inc. for 12 years. She has more than 20 years of experience in Human Resources, and as Director of Employee Relations, Paige is responsible for compensation and benefits, performance management, employee engagement and satisfaction and employee safety as well as all related policies and procedures.

Born and raised in Jonesboro, AR, Paige and her husband Brad have 4 children: Chandler, Kendall, Brody and Stewart. When not at work, Paige enjoys playing golf, traveling (especially to any beach) and spending time with family & friends.

Raynessia Chandler was promoted to the Director of Support Services in 2023. As Director, she manages and directs Customer Support leaders, front-line personnel and oversees related operational functions. This role sets the direction for the Technical Support department and works collaboratively with other departments including Sales, Field Services and Network Operations to develop, implement and monitor activities that create a positive customer experience.  

Raynessia began her career in Accounting in September 2001. She transitioned to a Customer Service Representative role in 2007 where she gained experience working in multiple retail sites. She was promoted to a lead role where she was responsible for training others on providing exceptional customer service. In 2014 she was promoted to Customer Care Supervisor, where she managed multiple representatives across several Ritter Communications offices. In 2019, she was promoted to Manager of Technical Support and continued to raise the bar on our organization’s “Right by You” pledge.

Originally from Marked Tree, AR, Raynessia currently lives in Jonesboro. She holds an Associate of Applied Science in Business Technology from Arkansas State University. She has three children and three grandchildren, Nila, Knoah and KyLand. Her family is her most prized way to spend her time outside of work. She also enjoys volunteering, writing and spreading positivity wherever she can.

Darrious Duffin serves as the Director of Sales Operations and Service Delivery.  He oversees the Sales Operations, Service Delivery and Sales Engineering teams and is responsible for revenue delivery, sales analytics and sales process improvement for Ritter Communications. Prior to his promotion, Darrious served as the Service Delivery Manager and before that served on the Ritter Communications finance team as an Analyst.

Originally from Marion AR, Darrious earned his Bachelors of Science, Finance and Marketing from Arkansas State University, and completed his Masters of Business Administration from the University of Memphis.

Darrious currently lives in Jonesboro, AR. He is an avid Memphis Grizzlies fan and world traveler. He equates a passport stamp to winning a Grammy or an Oscar and enjoys making memories with family and friends.

Brandon Fergerson was promoted to the Director of Information Technology in 2024. Originally hired in 2015, Brandon has supported the company as a Systems Administrator, Cloud Engineer, Cloud Architect and Sr. Cloud Architect.

His vast company experience has prepared him to oversee the strategic direction, implementation, and management of all IT infrastructure within Ritter Communications. Brandon leads a team of IT professionals, ensuring efficient operations and alignment with business objectives. He also collaborates with other departments to enhance user experience and drive innovation.

Originally from Newport, AR, Brandon received his Bachelor of Science in Computer Information Technology from Arkansas State University. He lives in Jonesboro, AR, with his wife Sarah and their children. Brandon enjoys traveling, watching football, playing golf and spending time on the water.

Walter Glass joined Ritter Communications in 2015 as an Installation and Repair Dispatcher. Walter has an in-depth knowledge of the Ritter Communications network. He has held several roles throughout the organization, including Network Engineering Technician, Network Engineer and Manager of Network Deployment. His background and proven ability to take on new responsibilities prepared him for his promotion to Director of Network Planning in 2022.

As Director of Network Planning, Walter is responsible for planning and deployment of all aspects of the Ritter Communications network, including IP/MLS, access, transport, voice and critical infrastructure. Walter also oversees the planning and engineering for all wholesale services, network field engineering and manages capital budgets for network expansions.

Walter lives in Jonesboro, AR, where he enjoys bowling, watching college football, camping, fishing, PC gaming and networking.

Erin join Ritter Communications in 2019 as the Network Operations Center (NOC) Manager and was promoted to Director of Network Operations in 2021.

Prior to working at Ritter Communications, Erin worked for Windstream for 15 years; four of which were spent in management over Operations and Test and Turnup teams.

As Director, Erin has responsibility for all network operations teams including the Complex Service Support, NOC, and NOC Engineering.

Erin is originally from Galva, KS. He earned his Bachelor’s in Computer Science from Kansas State University. He and his wife, Amy, currently live in Harrisburg, AR with their three children. Erin enjoys home-roasting coffee, discovering new music and traveling with his family.

Michael Herring became a part of the Ritter Communications family in 2022 when he began his role as the Director of Quality Assurance and Compliance.

Previously employed for Spectrum, Michael is well-versed with process improvement in telecommunications. He is Six-Sigma and CompTIA+ certified and uses his experience to support Ritter Communications in the drive for delivering an unbeatable customer experience. Michael manages our organization's internal and external customer experience measuring platforms. He also leads the Ritter Communications Enterprise Customer Care team.

Michael is originally from Rochester, MN. He and his wife Ashley now live in Jonesboro, AR with their children Haley, Kolten and Wilhelm. Michael is an outdoorsman and avid hunter. When not in the woods, he enjoys spending time with his family.

Trevor Jines, Director of Enterprise Sales, oversees Sales and Solutions Engineering teams for Northeast Arkansas, West Tennessee, Missouri & Texas. He is responsible for a number of areas including expansion of the company’s business services offerings into new markets, development of our product suite and continuing to grow the company’s customer base in new & existing markets.

Trevor joined Ritter Communications in 2018 as a Small Business Sales Representative. Trevor was then promoted to Small Business Sales Manager, building out a team of representatives to establish new relationships with businesses throughout Ritter’s expanding fiber footprint. He was then promoted to Director of Enterprise Sales (NEA/TN/MO/TX) in 2020.

Born and raised in Jonesboro, Trevor completed his Bachelors of Business Management and Bachelors of Marketing Management at Arkansas State University. Trevor and his wife Morgan have a daughter, Kennedy. He enjoys traveling, reading, running and watching sports with his family.

Scott Johnson joined Ritter Communications in 2019 as the Sr. OSP Engineer and then OSP Engineering Manager. In 2022 he was promoted to the Director of OSP Engineering and Construction for Enterprise. In this position, Scott oversees all OSP engineering and construction activities for enterprise and wholesale customers including all small business accounts, mid/major accounts, and multi-site business customers. Scott works directly with our enterprise sales teams to improve the time to service for new business customers. 

With a telecom career that began in 1997, Scott completed his College Certificate in Aviation/Electronics at the Pulaski Technical College in Little Rock, AR.

Scott lives in his hometown of Mount Vernon, AR with his wife Jamie. He has two children and two grandchildren. He enjoys spending time with his family, playing music and is an avid outdoorsman. Scott also serves as the youth minister and the praise and worship leader at his church. 

Sarah Luster serves Ritter Communications as the Director of Talent Acquisition and Employee Training & Development. She is responsible for the development and execution of company-wide talent acquisition processes and programs that allow her team to build and maintain a pipeline of qualified candidates to meet current and future business needs. These programs include but are not limited to recruiting, interviewing, and diversity hiring strategies. Sarah also oversees the design and implementation of employee training programs that address business needs, development opportunities and competency gaps.  
 
Sarah joined Ritter Communications in 2018 as a Talent Acquisition Specialist. She was then promoted to Manager of Talent Acquisition and Employee Development, building out a team of Specialists who support the talent acquisition and development strategies of the organization. Sarah was promoted to Director in 2023.
 
Originally from Newport, AR, Sarah and her children Ryland and Gracelyn live in Jonesboro, AR. She completed her Bachelor of Human Resource and Workforce Development from the University of Arkansas. In her free time, Sarah enjoys traveling, college football, attending concerts and working on home projects.

Mark Martin joined Ritter Communications in 2002. Throughout the years he has supported the growth of our organization in various engineering and IT roles; he has also held numerous leadership positions. In his current role as Director of Network and Service Architecture, Mark is responsible for standardizing Ritter Communications services and the equipment used to provide those services.

With almost 20 years of service and an array of credentials such as CompTIA, CCNA, Security +, MEF CECP 2.0, Mark brings a wealth of knowledge to the team.

Mark earned his Bachelor of Science in Computer Science from Arkansas State University. The Jonesboro native lives here with his wife and their children. He enjoys motorcycles, biking, scuba diving and boating with his family.

Mark Norton became the Director of Technical Operations at Ritter Communications in 2024.

Prior to joining Ritter, Mark played a pivotal role in the Google Fiber Project, supporting fiber expansions in multiple markets and assisting various electric cooperatives with fiber buildouts. His expertise in fiber network expansion continues to shape his work at Ritter, where he now manages the field workforce. In this role, Mark leads and motivates field managers, fosters the growth of team members, and ensures strong cross-functional collaboration across the organization to meet company objectives.

Originally from Lenexa, KS, Mark now resides in Jonesboro, AR, with his family. He enjoys outdoor activities and sports, particularly spending quality time with his loved ones. Passionate about team building and leadership development, Mark is an avid reader of these topics.

Terry Roush joined Ritter Communications as the Director of Product Management in April 2024.

Prior to working at Ritter Communications, Terry was the Principal of Product Management for Windstream Communications. In this role, he directed the planning, development and implementation of new solutions for business and wholesale customers – increasing penetration of existing products within those segments. With previous roles in product management, marketing, business development, sales and customer service, Terry brings more than 25 years of telecom experience to the team.

As Director, Terry champions product management for all Ritter Communications voice, video, internet, multi-site and cloud services, as well as management of the product team. He spearheads the development of product specifications and pricing while managing updates in partnership with the legal and regulatory team.

Terry graduated with his marketing degree from the University of Toledo. Originally from Toledo, Ohio, Terry lives in Maumelle, Arkansas, with his wife Deborah. He enjoys traveling to spend time with his adult children, playing golf and anything outdoors, including camping, boating and hiking.

Rebecca joined Ritter Communications in 2020 and was named Marketing Operations Director in 2023. She oversees Marketing performance monitoring, data analysis, and optimization across all brands. Her goal is to enable the Marketing teams’ strategies to be efficient and effective. Along with her operations responsibilities, Rebecca owns brand strategy for the enterprise business segment.

Initially specializing in the food industry, Rebecca honed her skills in quality assurance and product development. Recognizing the importance of operational excellence, she transitioned to the continuous improvement team. She championed her manufacturing facility’s journey into Lean Manufacturing and Six Sigma methodologies, where she earned her Lean Six Sigma Green Belt certification. 

Rebecca subsequently pivoted to the telecommunications sector, where she took on the role of Product Manager. In this capacity, she utilized her problem-solving skills and ability to streamline operations to standardize product performance analysis and spearheaded product launches to ensure marketability and profitability. 

She earned a Bachelor of Science in Food Science from the University of Arkansas. She lives in Jonesboro with her husband and two children. Practicing for retirement, Rebecca enjoys playing tennis, working in her flower garden, sewing and loving her dogs. 

Rodney became a member of the Ritter Communications family in 2019 when he began his role as a Sr. Project Administration Manager. He was promoted to Manager of Program Management in 2020, he advanced to Program Management Office (PMO) director in 2021 and then was named Director of Construction in 2024.

Prior to joining Ritter, Rodney worked for AT&T for 20 years. His experience includes Professional Technology Project Management, Lead Manager for OSP Planning and Engineering Design as well as Fiber Splicing. Rodney holds a Journeyman Electrician’s License, studied Mobile Technology and has extensive Telecommunications Training.

As Director, Rodney is responsible for all network construction activity and any work related to the OSP network. Rodney works with the construction managers, supervisors and front-line teams to achieve all Ritter Communications and RightFiber build goals.

Rodney and his wife Deania, along with their two sons Dylan and Drew, live in Jonesboro, AR.

Michele Watson serves as the Director of Strategic Accounts and Business Development. She is responsible for managing the Indirect and Cloud Solutions team and developing new business relationships in all markets across the Ritter Communications footprint.

With over 20 years of telecom experience, Michele is an asset to our Enterprise Sales Team. She began her career at Ritter Communications in 2010 as an Enterprise Sales Representative.

Originally from Little Rock, AR, Michele received a Bachelor's degree from Arkansas State University. She and her husband Bryan live in Little Rock. They have two children, Connor and Carson. Michele enjoys spending time with her friends and family, watching Razorback football, visiting the lake and going to the beach.

Josh Worley was named Director of Outside Plant Planning in 2022. In this role, he is responsible for central planning of network capacity. Josh will work closely with the Outside Plant, Construction and Project Management teams.

Josh joined Ritter Communications in 2019 as a Sr. Project Manager, where he had responsibility for tracking and reporting all tasks related to a new market launch from start to finish. In 2020, he was promoted to Carrier Relations Manager, where he maintained and established new business relationships with other telco partners, orders and tracking of all carrier services.

Originally from Poplar Bluff, MO, Josh now lives in Jonesboro, AR. He is dedicated to Bible education, enjoys playing guitar and going to the beach.