With a cloud PBX system from RightFiber, you can stretch your budget further while unlocking powerful communication tools that boost your ROI. Our virtual PBX system is custom built to scale with you, safeguard data, and streamline your operations. Say goodbye to dropped calls, clunky tech and costly equipment failures that slow down your team and frustrate your customers. Choosing the Right cloud PBX solution allows you to step into the affordable, reliable future of business communication.
A Phone System That’s Just Right For Your Business
What is a PBX?
What does PBX stand for? PBX is short for "Private Branch Exchange." A PBX is a private telephone network created specifically for use by an organization or business. A PBX system is often used to link everyone in an office or even multiple branches or offices through interconnected, multifunction phone terminals at each desk.
In addition to standard features like calling and access to voicemail, PBX systems can automatically perform complex, business-friendly communication functions like allowing calls to be rerouted to a specific desk or outside line, call forwarding, queuing callers by the order they phoned, dialing by extension number, multi-line conference calling, call recording and more.
What is a virtual PBX?
A cloud PBX — also known as a "hosted PBX" or "virtual PBX" — is an advanced PBX phone system that runs on software that's hosted completely online. Like other types of Private Branch Exchanges, a virtual PBX system often supports features like call forwarding, multi-line conference calling, voicemail access and extension dialing. However, the programs required to operate a cloud PBX system are hosted and run entirely from the cloud.
Another important characteristic of a virtual PBX system is that the software for this system is usually remotely serviced, upgraded and maintained by personnel trained and employed by cloud PBX providers like RightFiber.
Cloud PBX - Phone Solutions in the Cloud
When you choose a virtual PBX system from RightFiber, you unlock a world of benefits that keep your business competitive and clear up communication challenges between you, your customers, and closing the deal. Here are just a few benefits of a Cloud PBX system with RightFiber for small businesses.
Lower Cost
A traditional phone system can hit your small business with hefty upfront costs. Wiring, electrical work, buying a server - it all adds up fast. A finicky piece of hardware that your IT team has to babysit, with your business depending on it to keep things running smoothly. But with Cloud PBX from RightFiber, getting started is easy. The only hardware you need on-site is a phone - whether it's a VoIP desk phone or any mobile device. Plus, we take care of all the upgrades and updates with no hidden costs. Just connect to the internet and you're ready to go!
More Scalable
Every growing business needs a communication system that can keep up with your expanding customer base. Upgrading traditional on-premises phone system used to be a hassle - tech visits, wiring, server upgrades causing downtime, and maybe even a "pardon our dust" sign. But with a virtual PBX system from RightFiber, scaling up is a breeze. You can boost your call capacity or ad new features in minutes, not days with remote upgrades and easy self-management. That way, you can focus on fine-tuning your business strategies instead of worrying about your phone system.
More Customizable
Taking a one-size-fits-all approach to business can quickly lead to trouble. Every small business is unique with it's own communication needs. Cloud PBX from RightFiber is a phone solution that fits your business perfectly and grows with you. This offers you the flexibility you need to easily manage features and customize a system that works for your current needs as well as future growth plans. From cutting- edge conference calling to "find me/follow me" features that let you receive calls at multiple locations, our virtual PBX system has everything you need to stay connected.
Resources & Frequently Asked Questions
Cloud PBX Resource Links
- Commportal user guide
- Adminportal user guide
- Onboarding Video
- Voice Services End-User Guide
- Voice Services BG Admin Guide
- CommPortal Tutorial
- AdminPortal Tutorial
- MaX UC Mobile Tutorial
- MaX UC Desktop Tutorial
- MaX UC Network Requirements
- MaX UC Install & Setup Guide
- YeaLink T5 User Guide
- YeaLink W56P User Guide
What is "The Cloud"?
"The cloud" refers to cloud computing. Cloud computing has come to be a kind of shorthand for massive, connected groups of servers called server farms that are located around the world. The cloud offers low-cost digital storage for companies and organizations that don't have their own servers on-site, or that prefer to archive or host their data off-site for a variety of reasons.
In addition to providing secure storage for archival and sensitive data, the cloud can also be used to remotely host and run software and applications. That includes the software that Ritter Communications and other cloud PBX providers use to run virtual PBX systems.
What's the difference between a cloud PBX and a digital PBX?
Cloud PBX systems are quickly making older PBX technologies obsolete due to much lower equipment cost, greater reliability and simpler operation. However, some businesses today still rely on what is called a digital PBX. Like a cloud PBX, a digital PBX is a phone system created specifically for a business or organization. Unlike a cloud PBX, however, the programs required to operate a digital PBX are usually hosted on a company's own server. That's why digital PBX systems are sometimes called "on-premises PBX."
Owning and running an on-premises PBX can be a major investment, often requiring a business to purchase, provide power to and run wiring for a dedicated server and phone system. An on-premises digital PBX also requires regular, skilled software and hardware maintenance and an out-of-the-way space that usually requires upgraded cooling. A company's own IT personnel are usually responsible for maintaining the server that hosts an on-premises PBX and troubleshooting the software that runs it.
For small businesses, that can increase costs, stretch IT resources thin and even lead to unexpected system crashes, especially if an on-premises PBX develops an issue during a time of high call volume.