Affordable Connectivity Program (ACP)

Is your household the Right fit? Find out if you qualify

You may be eligible if one or more members of your home meets at least one of the criteria below:

Qualifies for the Lifeline program
Receives benefits under the free and reduced-price school lunch program or the school breakfast program
Participates in certain government assistance programs such as SNAP, Medicaid, WIC, or other programs
Received a Federal Pell Grant during the current award year
Income is 200% or less than the Federal Poverty Guidelines. The guideline is based on your household size and state.

Get started Right away!

Qualify

Go to AffordableConnectivity.gov to verify your household’s eligibility for the Affordable Connectivity Program (ACP). RightFiber cannot do this step for you. You must go online to this website and follow the instructions provided to qualify.

Enroll

Once your eligibility is confirmed through AffordableConnectivity.gov, contact RightFiber at 833.717.4448 to enroll in an approved Affordable Connectivity Program rate plan.

Sign Program Acknowledgement Form

Customers participating in the ACP Program will need to sign a consent form acknowledging the terms and conditions for receiving the benefit.

Please note that RightFiber is not participating in the one-time discount on laptops, desktop computers or any other device. This program can only be applied to one account per household.

FCC Consumer Complaint Center

Phone Number: 1-888-225-5322
Video Phone Number: 1-844-432-2275
Website Address: consumercomplaints.fcc.gov/hc/en-us

Get the Right Answers

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GENERAL

ELIGIBILITY

HOW CAN I APPLY

INTERNET SERVICE DISCOUNTS

How can I sign up for the Affordable Connectivity Program?

First, visit AffordableConnectivity.gov to determine whether your household qualifies. Follow the enrollment steps on the website, then call RightFiber and select a service plan to begin receiving the monthly discount off your bill.

Do I receive the funds directly each month?

No, the Affordable Connectivity Program provides a monthly discount on internet service of up to $30 per eligible household. Once you qualify and enroll in the program with RightFiber, you will receive a discount on eligible services on your monthly bill. At the conclusion of the benefit, you will be subject to RightFiber general rates, terms, and conditions if you continue to subscribe toRightFiber broadband service.

How does the $100 device benefit work?

RightFiber does not sell computer equipment and is not participating in the one-time discount program on laptops, desktop computers or any other device.

How much does broadband service cost?

The Affordable Connectivity Program provides a monthly discount for internet service up to $30 per eligible household. The discount will be applied to your internet service, but the ultimate cost to you will depend on the service plan you select from a participating provider.

Who is eligible for the Affordable Connectivity Program?

A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:

Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
Participates in the National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision; or
Received a Federal Pell Grant during the current award year

Can I sign up for the Affordable Connectivity Program if I am already a customer or if I was a customer in the past?

Yes, the benefit is available to eligible new, prior and existing RightFiber customers.

Can my roommate and I each get a monthly discount?

The Affordable Connectivity Program is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses. Only one benefit may be applied to a single RightFiber account. Learn more and find a household worksheet at www.affordableconnectivity.gov/do-i-qualify/what-is-a-household/

What is Lifeline and how do I qualify?

Lifeline is the FCC's program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. You can see if you are eligible by reviewing the information available at lifelinesupport.org (click "Do I Qualify?").

If I already receive Lifeline benefits will I automatically receive the Affordable Connectivity Program?

No. You must opt-in or request enrollment in the Affordable Connectivity Program with RightFiber and choose an eligible service plan.

Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?

Yes. They can be applied to the same qualifying service or separately to a Lifeline service and an Affordable Connectivity Program service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Affordable Connectivity Program.

Everyone at my child's school receives breakfast and lunch at no cost. Do we qualify?

Yes. Households with a student enrolled in a school or school district where every student receives this benefit are eligible for the Affordable Connectivity Program.

Will I be able to use the service and the device if I have a disability?

The services will be accessible to and usable by people with disabilities. If you have any concerns about whether your services are accessible, contact the FCC's Disability Rights office at 202-418-2517 for a voice phone call, at 844-432-2275 by videophone, or by email at DRO@fcc.gov.

How can I apply?

Two-Steps to Enroll

Go to AffordableConnectivity.gov to submit an application or print out a mail-in application.
Contact RightFiber to select a service plan and have the discount applied to your bill.

Eligible households must both apply for the program and contact RightFiber to select a service plan.

Do I need to contact RightFiber after my application is approved?

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, you need to contact RightFiber and select a service plan in order to begin receiving the monthly discount off your bill.

If I submit an application by mail, how will I know if I was approved and when can I contact a provider to start receiving the benefit?

If you submit an application to the Affordable Connectivity Program Support Center by mail, you will receive updates by mail regarding your application status (or by email if you provided an email address on your application). For example, USAC will contact you if additional information or documents are needed and if your application has been approved. Once you receive notification that you qualify for the Affordable Connectivity Program, you can sign up for service with RightFiber following the instructions provided in the email or letter confirming your approval.

If I currently receive Lifeline benefits, do I need to apply?

Yes. You must opt-in or request enrollment in the Affordable Connectivity Program with RightFiber and choose an eligible service plan.

How is "household" defined for purposes of the Affordable Connectivity Program?

"Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." The Affordable Connectivity Program support is available to eligible low-income subscribers living in group living facilities. Applicants may be asked to complete a one-per-household worksheet, which asks questions about your household to determine if there is more than one household at your address. The Affordable Connectivity Program is limited to one monthly service discount and one connected device discount per household. Learn more at www.affordableconnectivity.gov/do-i-qualify/what-is-a-household/

What documentation do I need to provide when I apply for the Affordable Connectivity Program?

Consumers will need to provide documentation if their eligibility cannot be confirmed automatically by checking a program eligibility database (SNAP or Medicaid, for example). Documents you can use to prove your eligibility include:

Benefit award letter
Approval letter
Statement of benefits
Benefit verification letter
For federal Pell Grants, documents should be from this academic year and can include, for example, screenshots of a StudentAid.gov dashboard that clearly documents the student's receipt of a Pell Grant during the current award year.

Applicants may also need to provide documentation to confirm their identity or address.

You can learn more about the documentation you may need to provide and how to submit it by visiting: www.affordableconnectivity.gov/how-to-apply/show-you-qualify/.

How can I prove my child is approved for the free and reduced-price school lunch or school breakfast program?

There are two different ways to prove your child is approved.

If your child attends a Community Eligibility Provision (CEP), school, when applying online select “Free and Reduced Price School Lunch or Breakfast Program” on the “Confirm You Qualify” page. You can then indicate that your child is enrolled at a CEP school by entering the name of the school and uploading documentation that demonstrates that your child is enrolled at that school.

The documentation must include:

- The student's (benefit qualifying person's) name
- Name of the school or of the school district
- A date that coincides with the 2019-2020, 2020-2021, or 2021-2022 school yearThe studen't (benefit qualifying person's) name.

Examples of acceptable documentation include a child’s report card or a letter from the school or school district indicating the child’s enrollment. Generic school notices that do not include the benefit qualifying person’s name would not be sufficient to enroll in the program based on the CEP.

Households that have separately applied for and been approved to receive benefits under the free and reduced-price school lunch program or school breakfast program can also apply online by selecting “Free and Reduced Price School Lunch or Breakfast Program” on the “Confirm You Qualify” page. You will also be required to submit documentation, such as a letter from a school or school district confirming that the household’s child or dependent is approved to receive free and reduced-price school lunch or school breakfast.

You can learn more about the documentation you may need to provide and how to submit it by visiting: www.affordableconnectivity.gov/how-to-apply/show-you-qualify/

Who do I contact if I have a disability and need help applying for the Affordable Connectivity Program?

If you are a person with a disability and need assistance with your Affordable Connectivity Program application, contact the Affordable Connectivity Program Support Center at AffordableConnectivity.org, via email ACPSupport@usac.org or call 877-384-2575.

If you have a question about whether your Affordable Connectivity Program service and equipment is accessible, contact the FCC's Disability Rights Office at 202-418-2517 for a voice phone call, at 844-432-2275 by videophone, or by email at DRO@fcc.gov.

Can I upgrade my current plan to take advantage of the full $30 per month?

You may be able to do so. Contact us at 833-717-4448 to discuss the plans that are eligible for the Affordable Connectivity Program.

If the service plan I pick is $25 per month, do I get the extra money?

No. RightFiber is only reimbursed by USAC, for the cost of the plan up to $30 per eligible household.

If the plan I pick is more than the monthly discount for internet service, do I pay the extra myself?

Yes. You are responsible for any amount over $30 per month for eligible services covered under the Affordable Connectivity Program.

I currently subscribe to a bundle of services that includes internet, TV, and phone. Can I apply the Affordable Connectivity Program to my monthly bill?

The Affordable Connectivity Program can be applied to the cost of a bundle of services that include broadband, voice and/or associated equipment. If your bundle also includes a TV service, you will be responsible for that portion of your bill, as well as any services that are above the monthly discount.

**Portions of these Frequently Asked Questions were created by using the FAQs provided by the FCC. For additional information you may visit www.fcc.gov/affordable-connectivity-program-consumer-faq**

Affordable Connectivity Program

RightFiber is proud to participate in the Affordable Connectivity Program, which provides a discount of up to $30 per month towards internet services for eligible households.